Customer Service Representative

Metro Manila, Philippines
Reference No: WD-0006433

What's the role?

We are currently on the lookout for a talented and motivated individual to join our dynamic Customer Service team based in Pasig City, Philippines.

This is a unique opportunity for someone who is KPI driven, organized and wanting to kick-start their career in a multinational organization.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30.000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Creating a market leading customer experience
Provide high quality customer service
Professional management of Inbound Customer contacts via email and phone
Net sales year on year growth
Targeted sales growth of service differentiators
Drive and promote process efficiencies within the Customer Service team
Participate pro-actively in teamwork, meetings and training sessions, together with full participation in individual professional development and skill building sessions

We’re proud to rank in Great Places to Work 2019 as one of the world’s best multinational workplaces.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What you need is:

  • Bachelor’s degree on any business course
  • Good communications skills both written and verbal
  • Experience in customer service/ BPO is preferred
  • Ability to work under pressure, multitask, prioritize and manage time effectively
  • Strong interpersonal and negotiation skills
  • Able to set clear objectives, drive and maintain outstanding results
  • Preferably experience from customer service or other sales role
  • Competent PC skills including MS Office and SAP
  • Drive to develop strong and sustainable customer relationship
  • Excellent Customer Service
  • Displays leadership potential

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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